Item #711: Disaster Preparedness: Upping Your Game For the World Cup

Webcast – Originally Recorded on 4/14/2026

This session focuses on what all agencies and businesses need to do as the World Cup spins through 11 U.S. cities and well as Canada and Mexico. While this will primarily focus on community health care providers, it is applicable to businesses and their continuity plan.

It is free. The live session will be recorded. Seating is limited and no one will be admitted once the program begins.

The session will address the challenges of the World Cup such as transportation issues, security, potential acts of violence, situational awareness, contingency planning and protection of the worksite and employees.

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post Disaster Preparedness: Upping Your Game For the World Cup first appeared on RBC Limited.

Item #910- The Regulations Collection: Home Care Regulations 101 & BEYOND – 10 Part Series

New Staff? New Administrators? Difficult state survey? Staff need a refresher?

This exclusive 10 part series is for New York State Licensed Home Care Agencies. The series explains in details the CURRENT NYS Home Care Regulations. In 10 one hour episodes, all the tag numbers are discussed along with compliance guidance. It starts with the basics and ends with best practices. It is easy to understand and be utilized over and over again for performance improvement, organizational compliance and preparation for audits whether the audits are federal or state.

Come hear an amazing presenter that understands leadership and how to bring those skills down to the practitioner level.

1-LHCSA BASICS

2-PERSONNEL STANDARDS

3-CLINICAL PRACTICE

4-ADMINISTRATIVE MANDATES

5-LHCSA SURVEY READINESS

6-HOW TO WRITE A PLAN OF CORRECTION

7-LHCSA QUALITY PERFORMANCE

8-LHCSA EMERGENCY DISASTER PREPAREDNESS

9-HOME CARE AUDIT UPDATES

10-BEST PRACTICES

Length of Each Part: Approximately 60 minutes

About the Speaker: Patricia W. Tulloch RN, BSN, MSN, HCS-D, AHIMA Approved ICD-10-CM Trainer, RBC Limited Senior Consultant

Trish Tulloch RN, BSN, MSN, HCS-D, is a seasoned clinician with more than thirty years in the healthcare industry, including fifteen years in home health and hospice clinical management and more than fifteen years as a Senior Consultant with RBC Limited, a Healthcare & Management Consulting Firm. She is an AHIMA Approved ICD-10-CM Trainer and receives rave reviews for her conference and webcast programs. Her knowledge of industry coding and PDGM is unparalleled.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state.

The post The Regulations Collection: Home Care Regulations 101 & BEYOND – 10 Part Series first appeared on RBC Limited.

Item #710: ICE, I-9s, Audits and Compliance

Webcast – Originally Recorded on 3/18/2026

Federal law requires that every employer who recruits, refers for a fee, or hires an individual for employment in the U.S. must complete Form I-9, Employment Eligibility Verification. The U.S Citizenship and Immigration Services oversees the I-9 process. While the I-9 is the most used government form, the information does not go necessarily go into a central data bank. Some employers use E-Verify, third party companies, or complete the I-9s internally.

In 2025, U.S. Immigration and Customs Enforcement (ICE) significantly ramped up I-9 administrative reviews and audits, with a renewed focus on strict workplace enforcement and substantially higher penalties.

Maybe it is time for an I-9 audit?

Join us for a lively discussion on I-9s, audits, ICE and compliance.  You will understand the vital importance, more now than ever, of proper documentation.

Attendees will be able to:

– List key documentation errors on the I-9

– Identify errors employers can and cannot change

– Describe the ICE I-9 administrative review process

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post ICE, I-9s, Audits and Compliance first appeared on RBC Limited.

Item #641: The Basics of Diversity, Equity and Inclusiveness

Webcast – Originally Recorded on 9/22/2023

This version is intended for individual use only.

This is a short twenty (20) minute presentation defining diversity, equity, and inclusiveness. The focus is on the agency’s mission and successful outcomes. The language is easy to understand. This session can be utilized for all levels of staff.

Length of Program: Approx. 20 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the United States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post The Basics of Diversity, Equity and Inclusiveness first appeared on RBC Limited.

Item #640: Violence/Safety in Home Care and Hospice- Paraprofessional Version

Webcast – Originally Recorded on 6/10/2023

Violence in the workplace continues to escalate for health care workers. This is includes home care and hospice settings as well. Community care providers have seen an increase in violent experiences with guns in the home, drugs, racism, public transportation, sexual harassment and sexual assault. In addition, civil unrest and gun violence on the streets have increased dramatically since 2020 when the pandemic first began. This session will address the four levels of violence, levels of situational awareness, and strategies to increase safety.

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post Violence/Safety in Home Care and Hospice- Paraprofessional Version (New for 2023!) first appeared on RBC Limited.

Item #639: Infection Control and Prevention- Paraprofessional Version

Webcast – Originally Recorded on 6/10/2023

Healthcare workers have a greater risk and exposure to infections. Those that work in the homecare and hospice industry have an even higher risk as they work in uncontrolled environments such as the homes of patients and their families. This session, for paraprofessionals, focuses on the six components of the chain of infection and the best practices that contribute to breaking the chain of infection. This is a great back to basics course or as an introductory course for new paraprofessionals.

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post Infection Control and Prevention- Paraprofessional Version first appeared on RBC Limited.

Item #638: Being Safe: Providing Care in the Home

Webcast – Originally Recorded on 5/10/2023

• increase in violence;
• safety after chemical spills;
• office safety;
• fentanyl overdose.

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post Being Safe: Providing Care in the Home first appeared on RBC Limited.

Item #636: Active Shooter- Home & Hospice Care Community Providers

Webcast – Originally Recorded on 6/23/2022

This session will include:

• Preparing staff and actions to take when confronted with an active shooter;
• Develop procedures to take to prevent and prepare for potential active shooter incidents;
• Describe how to manage the consequences of an active shooter incident both in the field and office.

As we all know, violence in the Workplace continues to escalate for health care workers. This includes home care and hospice settings as well. A few weeks ago, while RBC Limited conducted a webinar on violence in the workplace, an active shooter event was occurring at the same exact time.

The post Active Shooter Home and Hospice Care Community Providers (FREE Webcast) first appeared on RBC Limited.

Item #634: Violence in the Workplace: Home Care & Hospice

Webcast – Originally Recorded on 5/24/2022

The post Violence in the Workplace: Home Care & Hospice (FREE Webcast) first appeared on RBC Limited.

Item #629: Use of Incident Command System/Consensus Team During an Event

Webcast Originally Recorded on 2/24/2021)

For Maryland-National Capital Homecare Association Members ONLY

The Incident Command System provides a strong comprehensive team approach for responding to all types of event but especially for situations such the one we are currently experiencing, the COVID-19 pandemic. Utilizing a response team gives clear direction on roles and responsibilities. But what we have learned during this pandemic, is that during an unprecedented emergency with a brand new landscape, that decision making may require a consensus team approach as well. This session will focus on developing the teams and the importance to the care delivery system of the home care and hospice industry.

Course Objectives:

At the completion of this course, you should be able to:

• Explain the principles and basic structure of the Incident Command System (ICS).
• Describe the ICS functional areas and the roles of the Incident Commander and Command Staff.
• Define consensus teams and importance during patient care in a pandemic.
• Identify how NIMS management characteristics apply to ICS for a variety of roles and discipline areas.

Length of Program: Approx. 60 minutes

About the Speaker:
Barbara B. Citarella, RN, BSN, MS, CHCE, NHDP-BC, Subject Matter Expert to ASPR-TRACIE, President and CEO, RBC Limited

Barbara Citarella is the founder of the award-winning company RBC Limited, a healthcare and management company specializing in healthcare  operations including value based purchasing, strategic planning, leadership retreats, audits, and corporate compliance with regulatory requirements. She is also the only recognized expert in disaster preparedness for the home care and hospice industry. In addition to consulting in all areas of health care, Barbara has worked extensively with local, state, federal government agencies, and the private sector with regard to business recovery planning, protection of personnel assets, infection prevention, infrastructure protection, all hazards planning and the Incident Command System.  She currently serves as a subject matter expert for the Unites States Assistant Secretary of Preparedness, and Response program (ASPR TRACIE), and was recently appointed to the National Quality Forum’s committee on Healthcare System Readiness, a multi-stakeholder task force to improve health care systems’ response capabilities for large scale events.

*CE credits are “NOT” available for this program. However, a Certificate of Attendance will be available so you can apply for CEUs within your state

This is the intellectual property of RBC Limited Healthcare & Management Consultants.

The post Use of Incident Command System/Consensus Team During an Event first appeared on RBC Limited.